Privacy Policy

Welcome to Sri RR Academy ("we," "our," or "us"). We are Tamil Nadu's leading competitive exam coaching institute, situated at AR Plaza, Simmakkal, Madurai. We are committed to safeguarding the privacy and security of prospective students, enrolled candidates, parents, and website visitors.

This Privacy Policy explains how we collect, use, store, process, and protect your information when you access our website (srirracademy.com), fill out our enquiry or admission forms, contact us by telephone, or communicate with us through the WhatsApp Business messaging service.

1. Information We Collect

We only collect personal information that you voluntarily provide to us or that is automatically received when you browse our website:

• Identity & Contact Information: Your full name, mobile/phone number, email address, residential city, and postal address when you submit admission forms, course enquiries, or initiate a contact request.
• Academic Background: Educational qualification status (Degree holder, Non-degree, or Pursuing), target competitive examinations (TNPSC Group 4, Group 2, RRB, Banking, SSC, Police & Defence, TET/TRB), and preferred study batches.
• Communication Records: Enquiries, questions, feedback, chat history, and messages exchanged through our website forms, telephone calls, email, or WhatsApp conversations.
• Technical Data: Standard internet log information including browser type, operating system, IP address, referral URLs, and pages viewed, gathered automatically to ensure security, prevent fraud, and maintain website stability.

2. How We Use Your Information

We use the collected information for legitimate educational, operational, and student-support purposes, including:

• Responding promptly to your course inquiries, syllabus questions, and batch fee details.
• Processing your admissions, student registration, and batch allocations.
• Sending essential educational updates, mock test schedules, examination announcements, syllabus notifications, and timetable alerts.
• Providing academic guidance, counselling, and direct administrative support.
• Enhancing our website performance, instructional delivery, and student experience.
• Complying with applicable legal, regulatory, and educational record-keeping guidelines.

3. WhatsApp Business Communication & Opt-In Policy

Sri RR Academy uses the WhatsApp Business API to offer convenient, real-time communication, prompt responses, and timely educational alerts to students and parents.

Types of WhatsApp Messages You May Receive:

• Direct answers to course details and syllabus queries you initiated.
• Admission confirmations, fee receipts, and registration updates.
• Classroom timetables, weekend batch timings, and holiday announcements.
• Government job notification alerts (TNPSC, RRB, Banking, SSC, Police notifications, and deadline reminders).
• Mock test dates, hall ticket download alerts, and study schedule guidance.

4. Information Sharing & Third-Party Disclosure

We do NOT sell, rent, lease, trade, or monetize your personal information or mobile phone numbers to third parties, brokers, or external marketing entities under any circumstances.

Your information is handled strictly internally and is shared only under the following limited circumstances:

• Authorized Service Providers: Trusted technical service partners who assist us in operating our digital infrastructure (e.g., website hosting, Cloudflare security, Web3Forms email relay, and Meta / WhatsApp Cloud API for message routing). These providers are legally contracted to process data strictly on our instructions and maintain stringent confidentiality.
• Legal & Compliance Requirements: When mandated by law, court order, or governmental authority to comply with legal obligations or defend legal rights.

5. Data Security & Storage

We implement appropriate technical, administrative, and physical security measures to safeguard your personal data from unauthorized access, loss, misuse, alteration, or disclosure. All web traffic to srirracademy.com is encrypted using Secure Sockets Layer / Transport Layer Security (SSL/TLS).

While we use industry-standard security precautions, please be aware that no method of transmission over the internet or electronic storage is 100% infallible; however, we continuously review and upgrade our security practices.

6. Cookies & Tracking Technologies

Our website may use standard cookies and lightweight analytics to improve website functionality, analyze visitor traffic patterns, and remember user preferences. Cookies do not store personally identifiable data like your phone number or passwords. You can modify your browser settings to reject cookies or notify you when cookies are set.

7. Your Privacy Rights & Choices

You have full control over the personal information you share with us. Depending on applicable laws, you have the right to:

• Access: Request confirmation of whether we hold your personal information and request a copy of it.
• Rectification: Request correction of inaccurate, outdated, or incomplete details in our records.
• Erasure: Request the deletion of your personal data when it is no longer required for academic or administrative purposes.
• Withdraw Consent: Revoke your consent to receive WhatsApp messages, SMS, or emails at any time without penalty.

8. Policy Updates & Modifications

We may periodically update this Privacy Policy to reflect improvements in our coaching operations, changes in applicable laws, or updates to third-party messaging platform guidelines. Any changes will be published directly on this page with an updated "Last Updated" date. Continued use of our website or services following any updates indicates acceptance of the revised policy.

9. Contact Us & Grievance Officer

If you have questions, comments, or concerns regarding this Privacy Policy, your personal data, or our WhatsApp communications, please contact us directly: